We are a brick-and-mortar record store with three locations in the Tampa Bay area of Florida. We believe in offering quality customer service and a 100% satisfactory experience, and we will happily respond to your messages as quickly as we can, within 24-48 hours. Before you write to us, please glance through this page as your questions may be answered below.
VINYL RECORD GRADING
At Sound Exchange we use visual grading (as opposed to play grading) for our records. We do not grade jackets, only the vinyl itself. Our listings will note jacket flaws; please see photos and consider them part of the listing description.
Sealed: Never been opened; still enclosed in its original shrink wrap. We have no way of verifying the contents of sealed records. If you would like us to guarantee the condition and title of the record enclosed, you must ask us to open the record and verify on your behalf after purchase.
M-: Mint Minus is the highest rating we give a used record. Also referred to as near-mint, it looks nearly new.
VG++: Very Good Plus Plus means there may be a few minor, inaudible marks or minor paper scuffing, but it is in excellent shape.
VG+: Very Good Plus indicates there are some scratches or minor groove wear, but no pops. Little to no surface noise.
VG: A record rated Very Good has a significant number of inaudible scratches, or one or more scratches that you will be able to hear during play (pops or clicks), or more significant groove wear, or some pressing imperfections like bubbling. Still, nothing that should cause a skip. This is the first grading on the scale that allows for a scratch that can be felt/heard with the tip of your fingernail.
-Sales tax will be charged to customers in the state of Florida
-Orders can typically take up to 2 business days to be processed once payment is received. Most orders are shipped within 1 business day. International orders outside the continental United States may take up to one month to be delivered.
-If you are not satisfied with your purchase, please reach out to us via eBay message and we will respond within 24 hours. Buyer is responsible for any return shipping costs.
-Note to our International buyers: We do not falsify customs forms. The customs form will be filled out to include the accurate value of the item. Additionally, we no longer ship to Italy or the Russian Federation.