About us
Our Mission is to deliver the best possible
palliative care in Sheffield, whilst developing and driving continual improvements
for everyone affected by terminal illness.
St Luke s Hospice EBay shop has hundreds of new items added every week so a repeat visit is highly recommended.
From a wonderful gift, a total bargain or a unique treasure you could find it all on our EBay shop so please add us to your favourites and visit us often.
Shipping
We are happy to
combine postage charges on multiple orders also arrange collection in
person on all our items. However, we are unable to combine orders for
international delivery using the Global Shipping programme. St Luke s Hospice eBay shop is unable to alter customs labels to help avoid tax problems in other
Countries. We are unable to process any
requests to label an item for less than it is worth or to list the package as
containing goods that it is not. Please note that all
our items are packed by our volunteers we will endeavour to ship all
items within 3 working days from payment.
Returns
Returns accepted up to 30 days from purchase in accordance with eBay returns policy.
All return items should be raised via the eBay returns centre and sent back to ST Luke s Donation Centre, Unit 14 Fieldhouse
Way, Sheffield, S4 7SF. It is the
customer responsibility to ensure the item is received at our donation centre
in the same condition it arrived to them.
If your item is faulty or not as described and you
live in the UK please open a return via eBay returns so we can provide a
pre-paid returns label.
If you are returning the item as you have changed
your mind please also use the eBay returns centre so your item can be tracked,
if you use your own courier and the return is lost or damaged in transit we
will not be able to refund the item. We
do not cover the postage costs on change of mind returns.
If
you are returning an item from overseas you will need to open a return via the eBay returns centre so we can provide options to return the item.
Important information for our buyers
Offers to end Auctions Early It is St Luke s Hospice policy to allow all auctions to run their course and be fair to all customers so we do not accept Buy It Now offers on Auction items.
St Luke s Hospice uses the eBay Global Shipping Program to access International Customers and is not able to send items to Countries by other Courier methods.
Payments
St Luke s Hospice is happy to wait a total of 28 days for payment on any item.
Working Hours
St Luke s eBay Customer Service team operates between 8.30 4.30 Monday to Friday only. Please note any questions and cases will only be responded to within these times.
Buyer Policy
St Luke s Hospice reserves the right to block or end communication with any abusive buyers, any buyers who do not follow proper eBay etiquette or any buyers who do not follow eBay buying policies properly.
Complaints
