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Thank you for shopping with us. We have a vision of a world where no one suffers from the painful genetic skin blistering condition EB. DEBRA UK is the national charity that supports individuals and families affected by all types of EB as well as funding research into treatments and a cure.

FAQ s

Can I view in person before bidding?
Based on eBay s selling outside eBay policy, unfortunately we cannot allow customers to view items for sale prior to purchase.

Can I collect from you?
All items which are marked as collect in store can be collected from that location. To ensure that your collection goes smoothly, please message us so that we can confirm your collection date and our store s details. It is important to confirm you collection date with us before you visit our store - this is because your item may be stored off-site and we may need 48 hours notice to ensure that your item is ready for collection.

Can I use a courier to collect from you?
We welcome collections by courier. If you would like to arrange for your courier to collect your collect in store item, please let us know via eBay messages.

Can I pay cash?
We only accept payments via eBay s managed payments.

You can use your credit/debit card to pay on eBay or pay using your PayPal account.

Payment
We ask that payment is made within 7 days of the auction ending. We accept only payments made via managed payments. We can not hold onto items after this time period.

Delivery
We will dispatch items within 4 working days after receiving payment.

We are unable to hold items once payment is made. We cannot send your item to an alternate address once payment is made.

Customer Service
Please contact us with any questions you have relating to this item. Our Customer Services team is available Mon-Fri 9am-4pm.

We will respond to you as soon as possible within 48hrs business days .

Returns and Refunds

We accept all returns within 30 days of purchase. Please contact us for help or open a return via the eBay returns centre if you would like to return your item.

If you are returning an item, we will the buyer to pay the return postage unless there is an issue with your item.

In the rare event that there is an issue with your item for instance, it it is damaged in transit please contact us before initiating your return, sending us a photo of the item in the received condition and we will contact you to resolve the issue. Our Customer Services team is available Mon-Fri 9am-4pm - we will respond to you as soon as possible within 48hrs business days .

Once an item is received at our office, a refund will be processed via the original payment method i.e. if you paid with PayPal, a credit will be made to your PayPal account , within 2 working days.

Unfortunately, we are not usually able to combine orders.

This is because items are located in our stores and may be posted from different locations.

We are only able to combine orders when the items you have ordered are from the same location.

We are not able to combine orders that are to be shipped outside of the UK.

Thank you for supporting DEBRA.

DEBRA UK is the national charity that supports individuals and families affected by all types of Epidermolysis Bullosa EB while funding research into treatments.

We have a vision of a world where no one suffers as a result of the painful genetic skin blistering condition EB.

Sustainability: we are committed to sustainability at DEBRA, this means that we re-use as much packaging as possible.

Support Debra on eBay: you can support Debra whenever you shop on eBay:

We re truly grateful for all of the support we receive from eBay buyers - every penny really does make a difference

As we are committed to sustainability at DEBRA we re-use as much packaging as possible.

If you are selling any items on eBay, please consider donating a of the money you make to us, every penny really does make a difference